As a cost-conscious small business, we were naturally concerned about adding expense
to our operation. Our first two years of operation with a conventional cash register
seemed to be working fine. With each incoming customer, we wrote down their order
and stuck it on a ticket rail for processing. The person taking orders at the counter
also handled incoming phone orders. But during the lunch rush, when we have a dozen
people in line and the phone ringing, we would routinely hit the wall. We were frozen
by our slow system. Customers waited. Mistakes were made. It was imperative that
we found a better way of processing orders with greater speed and accuracy. We made
the switch to Harbortouch and since then, our customer count has grown 10%, our
turnaround time for customers is much quicker, and our ordering mistakes have disappeared.
Not to mention the inventory tracking, time sheets, and customer support are all
top notch. Harbortouch gets an A+!
Fred F., The Lunch Lounge, Phoenix, AZ